Return Policy

Effective Date: December 22, 2024

At National Medicose, we strive to ensure customer satisfaction. Our Return Policy outlines the conditions and process for returning items purchased from our website.

1. Eligibility for Returns

• Items can be returned if they are defective, damaged, or incorrect.
• Returns must be initiated within 15 days of delivery.
• Products must be unused, in their original packaging, and accompanied by the purchase receipt.

2. Non-Returnable Items

• Perishable goods, such as certain medicines and medical supplies, cannot be returned.
• Items marked as “Final Sale” are not eligible for returns.
• Torned or opened strips, bottles, tubes are not eligible for returns.

3. Return Process

• Contact our customer support team at info@nationalmedicose.com to initiate a return.
• Provide details of the issue and supporting evidence, such as photos.
• Once approved, ship the item back to the address provided.

4. Refund Policy

• Refunds will be processed after verifying the returned item meets our policy conditions.
• Refunds are issued to the original payment method within 30 days of return approval.
• Shipping fees are non-refundable unless the return is due to our error.

5. Exchange Policy

• Exchanges are subject to product availability.
• If the replacement item is unavailable, a refund will be provided.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us immediately for a replacement or refund.

7. International Returns

• Customers are responsible for return shipping costs for international orders unless the item is defective or incorrect.

8. Policy Updates

We reserve the right to update this Return Policy at any time. Please review it regularly for changes.

Contact Us

For questions or concerns, contact us at:
Email: info@nationalmedicose.com
Phone: +91 98122 08008
Address: Opp. Mahabir Dal Hospital, Karnal-132001 (HR)

By purchasing from National Medicose, you agree to this Return Policy.